Priority One Property Management
For Tenants
Frequently Asked Questions
How do I submit a rental application?
You have to be at least 18 years old. Click here to go to the available property page and pick the property you would like to apply for.
Is it possible to apply for a property that I haven't viewed?
We prefer for all applicants to either see the property in person or send a trusted 3rd party to view on their behalf. If that is not possible please send an email to contact@priorityonesd.com to get approval to apply without viewing. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf.
How do the rent payments work?
Your rent is usually due on the first day of every month and late fees are charged on the 5th. We offer a payment system that allows you to pay your rent online. Click here to access the system. Use Tenant Login to view your account balance as well. Please note that cash payments aren’t accepted due to security reasons.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Rent it isn’t always increased. Our analysis accounts for the property owner’s requests and relevant market conditions.
What could I do to waive the late rent fees?
Your resident benefit package (RBP) offers a 1st time courtesy waive of one late fee. Beyond this, we aren’t able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.
What happens if I can't pay the rent on time?
Immediately email the office to let us know the situation. Failing to contact could lead to an eviction.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in. You have to show a renters’ insurance confirmation before getting the keys.
Am I allowed to have a roommate?
Yes, but every roommate needs to be approved. They can get approval by submitting an application as you did when you moved in. After filling out the form, they must pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.
What kind of situations are emergencies?
Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during winter months are definitely emergencies.
What's the pet policy?
The pet policy depends on the terms in each specific lease agreement. You must notify our team of any pets before move-in. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
Can I change the locks?
No, installing new locks on your own would violate the lease agreement terms. It’s possible to install a new lock upon request and approval; this may be a tenant charge depending on the situation.
Can the property manager enter my home when I'm not there?
If there’s a need to enter the property, we’ll notify you. There are occasions that this could happen but it is very rare. For example, landlords may enter the home for emergency repairs. But regular maintenance is only carried out when you aren’t away from home.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in. You have to show a renters’ insurance confirmation before getting the keys.
When do I have to give the notice to vacate?
You need to give written notice at least 30 days before terminating the lease.
Do I have to sign a lease?
Yes, the majority of our properties come with a 12-month lease.
What is your security deposit policy?
Security deposit equals to one months’ rent and may vary based on credit. You will need to pay the full amount before moving in.
Why rent a property with Priority One?
Our goal at Priority One is to make moving into a new home as easy as possible. With our automated lock boxes you get to see the homes on your schedule.